# legal / privacy
Privacy Policy
How Neuronest collects, uses, and looks after personal information shared with us.
Last Updated: 5 June 2025 | Effective Date: 5 June 2025
1. Introduction
Neuronest ("we", "us", "our") is an online AI development school operated from 49 Suthep Road, Suthep, Chiang Mai 50200, Thailand. We are committed to handling personal information responsibly and transparently.
This Privacy Policy describes what personal data we collect when you visit our website or use our educational services, why we collect it, how we use it, and what rights you have regarding that data.
By using this website, you acknowledge that you have read and understood this policy. If you have questions at any point, please reach out to us at [email protected].
Contact: [email protected]
2. Data We Collect
Information you provide directly
When you fill in our contact form or enrol in a course, we may collect your full name, email address, and optionally a phone number. We do not ask for payment information directly — course fees are handled through third-party payment processors with their own privacy policies.
Information collected automatically
When you visit this website, standard technical information is logged by our server and analytics tools. This may include your IP address (which may be anonymised), browser type and version, pages visited, time spent on pages, and the address of the site you arrived from.
Legal basis for processing
Data retention
Contact form submissions are retained for up to 3 years to support follow-up enquiries. Course enrolment records are kept for up to 7 years for accounting and legal purposes. Analytics data is retained for up to 26 months before being deleted or anonymised.
3. How We Use Your Data
We use the information we hold only for the purposes set out below. We do not sell personal data to third parties.
- Responding to enquiries — we use contact details to reply to questions you send through our website.
- Course delivery — enrolment data is used to provide access to learning materials and track course progress.
- Website improvement — anonymised analytics help us understand which content is most useful.
- Communications — if you have opted in, we may occasionally send emails about new courses or educational resources. You can unsubscribe at any time.
- Legal compliance — we may need to process or retain data to meet obligations under Thai law.
We may share data with carefully selected third-party service providers (such as an email platform or payment processor) who act strictly on our instructions. We do not share personal data with advertisers for targeting without your explicit consent.
4. Data Protection Measures
Encryption in Transit
All data sent between your browser and our servers is protected with TLS (HTTPS).
Secure Storage
Personal data is stored on servers with restricted access and regular security monitoring.
Access Controls
Access to personal data is limited to staff who need it to carry out their responsibilities.
Breach Notification
If a data breach occurs that is likely to affect your rights, we will notify you without undue delay.
5. Cookies
This website uses cookies to keep essential functions working and, with your consent, to understand how visitors use the site. Cookies are small text files stored on your device.
We use four categories of cookies: Essential (always active), Analytics, Marketing, and Preference cookies. You can review and manage these at any time. For full details, please see our Cookie Policy.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal data. We aim to respond to all valid requests within 30 days.
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal data, subject to any legal retention obligations we must meet.
Receive your data in a structured, machine-readable format where technically feasible.
Object to processing based on legitimate interests, including direct marketing communications.
Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.
Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights have not been respected.
To exercise any of these rights, contact us at [email protected].
7. External Links
Our website may occasionally link to external sites — for example, coding resources or community platforms. These sites operate independently and have their own privacy policies. Neuronest is not responsible for the content or privacy practices of external websites. We encourage you to review the policies of any third-party site you visit.
8. Children's Privacy
Our courses and services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with their personal data, please contact us at [email protected] and we will take steps to remove that information promptly.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in how we work or to comply with changes in the law. When we make material changes, we will update the "Last Updated" date at the top of this page.
We recommend checking back periodically. Continued use of the website after changes are posted means you accept the revised policy.
10. Contact Information
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out:
49 Suthep Road, Suthep
Chiang Mai 50200, Thailand
[email protected]
+66 81 824 5097
Thailand Personal Data Protection Act (PDPA B.E. 2562)